From: Carol Backus
Sent: April 21, 2012
To: Will Curry; John Curry
Subject: Bravo to great customer service

Ned and I want to personally thank you both for the great service that you have provided for us and many other hydrovane owners in Mexico this year. For our final trip back from Mazatlan to La Paz, our vane worked flawlessly and was able to steer much more accurately than our autopilot. Haven’t used it in the BIG winds yet but have total confidence.

Your hints need to be posted in three short sentences.

1. Balance sails and get your boat on course
2. Put telltales on the vane, (With all pins still in and autopilot on) get the boat steering the desired course, adjust vane so that all telltales are streaming
3. Pull the pins, turn the autopilot off and you are up and going.

Just as Will said I start with the middle amount of rudder and sail half back. Fine tune from there.

The main comment I have made to those who are not having luck is that total Clear AIR is absolutely necessary so with big blocking biminis, solar panels, davits etc it won’t work. And many of those struggling have only tried the hydrovane once. Trying it in time of crisis or extreme conditions is a poor time to begin.

We really appreciate the attention you paid to us and your efforts to make our unit work. We are passing the word daily about what a good unit the hydrovane is and what a great company you are running. Keep up the good work.

Carol, SV Frannie B

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