From: William Tee
Sent: April 29, 2018
To: will@hydrovane.com
Subject: Water maker problem

Hi Will,

Hope this e-mail finds you OK? Will, I wonder if you can help me please?

We are currently in the Caribbean and I must say we are very pleased with all the equipment you supplied, Hydrovane, Water Maker and Watt&Sea – all working well.

Our friends however, who also have an Echo2Tec water maker, are currently sailing from the Galapagos to Marquesses and a problem with theirs. I think they allowed it to run dry as they were attending a problem with their sails and the boat was rolling a lot probably sucking in air rather than water. Can you advise the most likely fault and a remedy (pump O rings perhaps?).

Cheers, Bill

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